{"id":1492,"date":"2024-12-30T09:24:49","date_gmt":"2024-12-30T02:24:49","guid":{"rendered":"https:\/\/dreamlinertravel.com\/faq\/"},"modified":"2025-08-25T09:44:49","modified_gmt":"2025-08-25T02:44:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/dreamlinertravel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<section class=\"section\" id=\"section_1470387107\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1760811683\">\n\n\t<div id=\"col-509456320\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Book a tour<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1773472766\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1016766273\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1016766273-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-soon-will-i-receive-tour-information?\" aria-expanded=\"false\" aria-controls=\"accordion-1016766273-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How soon will I receive tour information?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1016766273-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1016766273-label\" >\n\t\t\t\n<p>Once payment is completed, you will receive tour confirmation details via email within 24 hours. If you need further assistance, please contact us. <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-572216563\" class=\"accordion-item\">\n\t\t<a id=\"accordion-572216563-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-deliver-tour-documents-to-your-door?\" aria-expanded=\"false\" aria-controls=\"accordion-572216563-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you deliver tour documents to your door?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-572216563-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-572216563-label\" >\n\t\t\t\n<p>Tickets and tour guides will be sent by email or picked up at the departure point. If you want delivery, please contact us when booking or call <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1850889625\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1850889625-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-transportation-included-in-the-tour-price?\" aria-expanded=\"false\" aria-controls=\"accordion-1850889625-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is transportation included in the tour price?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1850889625-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1850889625-label\" >\n\t\t\t\n<p>Tour price includes all transportation costs according to the program. Other personal expenses will be clearly announced in each itinerary.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-1861090177\">\n\n\t<div id=\"col-907915276\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Pay<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1569967537\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-705484618\" class=\"accordion-item\">\n\t\t<a id=\"accordion-705484618-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-forms-of-payment-are-available?\" aria-expanded=\"false\" aria-controls=\"accordion-705484618-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What forms of payment are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-705484618-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-705484618-label\" >\n\t\t\t\n<p>Travel &#8211; Mat Bao WS accepts bank transfers, credit cards, e-wallets and cash payments at the office. If you have any difficulties, please contact us. <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-392260105\" class=\"accordion-item\">\n\t\t<a id=\"accordion-392260105-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-get-a-refund-if-i-cancel-the-tour?\" aria-expanded=\"false\" aria-controls=\"accordion-392260105-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I get a refund if I cancel the tour?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-392260105-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-392260105-label\" >\n\t\t\t\n<p>Refund policy applies according to the terms for each tour type. For detailed advice, please send your request to <a href=\"mailto:sales@dreamlinertravel.com\">sales@dreamlinertravel.com<\/a> or contact <a href=\"tel:0939 741 418\">0939 741 418<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-330094305\" class=\"accordion-item\">\n\t\t<a id=\"accordion-330094305-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-electronic-invoices?\" aria-expanded=\"false\" aria-controls=\"accordion-330094305-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do I receive electronic invoices?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-330094305-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-330094305-label\" >\n\t\t\t\n<p>We will issue an electronic invoice when you request and have paid for the tour. Please provide invoice information when booking a tour or <a href=\"mailto:sales@dreamlinertravel.com\">sales@dreamlinertravel.com<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-371155453\">\n\n\t<div id=\"col-521247386\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Tour refund\/change<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-525715334\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-653800870\" class=\"accordion-item\">\n\t\t<a id=\"accordion-653800870-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-the-date-or-transfer-the-tour?\" aria-expanded=\"false\" aria-controls=\"accordion-653800870-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change the date or transfer the tour?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-653800870-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-653800870-label\" >\n\t\t\t\n<p>Customers can change the departure date or transfer the tour according to regulations. Please contact <a href=\"tel:0939 741 418\">0939 741 418<\/a> for specific instructions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-221689349\" class=\"accordion-item\">\n\t\t<a id=\"accordion-221689349-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-the-tour-is-canceled-due-to-objective-reasons?\" aria-expanded=\"false\" aria-controls=\"accordion-221689349-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if the tour is canceled due to objective reasons?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-221689349-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-221689349-label\" >\n\t\t\t\n<p>In case the tour is canceled due to force majeure, WS Storm Eye Travel will proactively contact to refund or support transferring to another suitable tour.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-142882569\" class=\"accordion-item\">\n\t\t<a id=\"accordion-142882569-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-want-to-refund-the-tour?\" aria-expanded=\"false\" aria-controls=\"accordion-142882569-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What should I do if I want to refund the tour?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-142882569-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-142882569-label\" >\n\t\t\t\n<p>To refund the tour, please send a request email to <a href=\"mailto:sales@dreamlinertravel.com\">sales@dreamlinertravel.com<\/a> with booking details, or contact <a href=\"tel:0939 741 418\">0939 741 418<\/a> for the fastest support.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1470387107 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1492","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/pages\/1492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/comments?post=1492"}],"version-history":[{"count":1,"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/pages\/1492\/revisions"}],"predecessor-version":[{"id":2962,"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/pages\/1492\/revisions\/2962"}],"wp:attachment":[{"href":"https:\/\/dreamlinertravel.com\/en\/wp-json\/wp\/v2\/media?parent=1492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}